Video Visions: FAQ

The Leader in Leadership Training

F.A.Q.

Purchase Questions: Can I order a training program by phone? What payment options do you have? Do you offer volume discounts? Do you offer discounts for schools or government agencies or consultants? Are your programs available for rental? I have a VHS copy of a Video Visions program--can I upgrade to a DVD? My DVD is damaged. What's your replacement policy? Shipping: What do you charge for shipping? Can you "overnight" a training program? What does it cost? How long may I keep a preview for evaluation? Are your programs available from distributor outside the United States? Do you ship outside the United States? Techical Questions: I would like to put your video on our server. Do you offer digital rights? What's required to view the free online previews? Are all of your programs available on DVD? Are your programs closed captioned? Other than English, what languages are your program available in? Can I make a copy of the video after I purchase it? Are your programs available in PAL? Other Questions? - email Video Visions	Other Quick Links: Programs Available in Other Languages Volume Discount Chart Discounts for Government, Education and Consultants International Distribution Fax Back Order Form Returns / Exchanges / Upgrade Policy
Answers to Frequently Asked Questions
Can I order a training video by phone? Yes--call in your order using our toll free number: 1-800-929-3355 (or 310-338-9620) Our office hours are 9:AM to 5:PM Monday-Friday (Pacific Coast Time). Online Ordering: You can also order any Video Visions training program online using our secure ordering system using Autorize.net. It encrypts all your personal information, including your credit card number, so that it cannot be read as information travels over the Internet. To begin, just select a program from our products page. FAX Back Form: If you don't like sending information over the Internet--use our fax line. Click here and print FAX Back Form from your browser. Just fill in the form and fax--your order will be shipped promptly. Our FAX line is: 310-295-2460 (Back to Top) What payment options do you have? We accept MasterCard, VISA and American Express. We can also bill organizations directly using a purchase order number. Please call or email your order when using a purchase order number: 1-800-929-3355 (Back to Top) Do you offer volume discounts? Yes--for example you can save 10% by buying two copies of any program. Your volume discount will be atomically applied when you add more than one program to your shopping cart. To view a complete volume discount chart--click here. (Back to Top) Do you offer discounts for schools or government agencies or consultants? Schools, government agencies, and consultants receive a 10% discount off all programs. You will be prompted during the check out process and your discount will be applied. (Back to Top) Are your programs available for rental? Yes--all of our programs are available for rental. 7-Day Rentals are between $295. and $395. and can be extended to 30 days for an additional $100. If you decide later to purchase a program, the rental fee may be applied toward a purchase copy of the same title (For up to one year after the rental). As stated, the rental period is for up to 7-days use. The rental time does not begin until you receive your rental. We also allow time for shipping the program back to Video Visions. Rentals must be returned using a traceable shipping method like: UPS, Fed EX, DHL, USPS with delivery conformation. You may use ground service to return rentals. (Back to Top) I have a VHS copy of a Video Visions program--can I upgrade to a DVD? Yes--we offer upgrades to existing customers who currently own VHS copies. The cost for an upgrade is 50% off the regular selling price. To request an upgrade: Phone: 1-800-929-3355 or email Video Visions. (Back to Top) My DVD is damaged. What's your replacement policy? Video Visions will replace a defective or damaged DVD for up to one year after purchase. To receive a free replacement, you will need to return the original DVD. (Please note that lost DVDs are not covered.) (Back to Top) What do you charge for shipping? For all previews, rentals and purchases--Ground shipping is FREE! We also offer the following faster shipping options: 3-Day: $15. / 2-day: $19 / Next Day Air Saver: $38. / Next Day Air: $45. / Next Day Air Early AM by 8:AM: $75. (Not available to all areas--please call to confirm.) Orders must be received by 1:PM Pacific Coast Time to guarantee overnight delivery. If you have a last minute request, please call and we will make every effort to get your order to you on time. (Back to Top) Can you "overnight" a training program? What does it cost? Yes--we offer overnight shipping using USP "Next Day Air". Early AM service is also available. For current rates--click here. Our normal "cut off" time for shipping overnight is 1:PM Pacific Coast Time. We can sometimes ship packages later than that, so if you have an urgent request, please call and we will make every effort to get your package to you on time. TEL: 1-800-929-3355 (Back to Top) How long may I keep a preview for evaluation? A free DVD or VHS preview can be sent to you for evaluation for up to 30 days. (Ground Shipping is also free) When you are finished, just return the preview using a traceable shipping service (UPS, Fed EX, DHL, USPS or similar service.) If you need additional time, please phone or email us and we will gladly extend your preview. A free preview may be ordered online, by phone or fax. Rush delivery available. (Free previews are available only to customers in United Stated and Canada.) (Back to Top) Are your programs available from distributors outside the United States? Many Video Visions titles are available outside the United Stated through our network of international distributors. Click here for a list of our international distributors. (Back to Top) Do you ship outside the United States? We can ship to Canada and some other countries. This is determined country-by-country as many Video Visions titles are available outside the United Stated through our network of international distributors. Click here for contact information for distribution outside the United States. Please call: 1-800-929-3355 or email Video Visions for specific countries. (Back to Top) I would like to put your video on our server. Do you offer digital rights? Digital rights are available and are based on the number of users and length of time for the license. Please call: 1-800-929-3355 or email Video Visions for a quote on digital rights. (Back to Top) What's required to view the free online previews? Free online may be viewed using your browser and a high speed internet connection (previews work well on most standard DSL or cable modems). To begin, just choose a title from the products page and look for the blue play button bar labeled: "Watch the preview." Some previews require you to register/login before viewing. (Back to Top) Are all of your programs available on DVD? All Video Visions title are available on DVD. A few titles are only available on DVD-R. Please note that DVD-R plays well on most DVD player, but occasionally some older DVD players have difficulty playing this format. VHS versions of all programs can be purchased by special order. (Back to Top) Are your programs closed captioned? Most every program is closed captioned or subtitled. The two exceptions are: "Win Teams" and "Moving Forward" (Back to Top) Other than English, what languages are your programs available in? Many of our programs are available in Spanish and a few are available in French. Click here for a list of all languages for all tiles. (Back to Top) Can I make a copy of the video after I purchase it? Copies are not allowed without the written permission from Video Visions. All titles have a FBI warning stating that it's against the law to make duplicates of copyrighted material. It is also illegal to upload programs onto a server without a license from Video Visions. Backup copies are also not allowed, however during the first year, Video Visions will replace free of charge any program that breaks or becomes damaged. (Lost programs are not covered.) If you need additional copies of any Video Visions program, we offer significant discounts on subsequent copies. Please contact Video Visions for a quote. Digital rights are available and are normally based on the number of users and length of time for the license. Here is chart showing how to calculate rates for digital streaming. (Back to Top) Are your programs available in PAL? Some of our titles are available in PAL on DVD. There is a $25 additional charge for PAL copies. Please call: 1-800-929-3355 or email Video Visions to check availability. (Back to Top)

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